Last updated: January 2025

Data Practices Summary

A plain-language explanation of how The Couch handles your data

Here's how we handle your data — in plain English:

Your Conversations Are Yours

We store your messages only if you choose to enable memory. If memory is off, your chats are not saved.

Memory Has Two Modes

Sessions: Short-term context so conversations feel natural.

Patterns & Reflections: Long-term insights about recurring topics and themes.

You're in Control

You can view, export, or delete your data anytime from your Privacy & Data settings.

We Don't Sell Your Data

Ever. We may use anonymized, aggregated data to improve the product, but only if you opt in.

Your Privacy, Your Choice

You decide what's remembered, for how long, and what gets deleted.

Security First

Data is stored securely on Google Cloud with encryption in transit and at rest.

Need details? Read our full Privacy Policy and Terms of Service.

Your Rights Under Privacy Laws

Under GDPR (EU)

• Right to access your data
• Right to rectify incorrect data
• Right to erase your data
• Right to data portability
• Right to object to processing
• Right to restrict processing

Under CCPA (California)

• Right to know what data is collected
• Right to delete personal information
• Right to opt-out of data sharing
• Right to non-discrimination
• Right to access data in portable format

How We Go Beyond Compliance

• Privacy by Design: Privacy is built into our architecture, not added later

• Minimal Data Collection: We only collect what's necessary for the service to work

• User Control: You control what's remembered, stored, and shared

• Transparent Processing: Clear explanations of how your data is used

• Secure Storage: Enterprise-grade security with encryption everywhere

Data Types We Collect

Data Type	Purpose	Your Control
Session Messages	Provide context within conversations	Enable/disable in settings, delete anytime
Patterns & Themes	Personalize responses and provide insights	Opt-in only, view and delete individually
Usage Analytics	Improve service quality and performance	Opt-in only, anonymized and aggregated
Account Info	Authentication and billing	Required for service, delete with account

Questions or Concerns?

Contact Our Privacy Team

For questions about your data or privacy rights:

privacy@thecouch.io